• 8,849 Different Dealerships
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  • BMW Motorrad dealerships ranked highest in the 2025 Pied Piper PSI(R) Service Telephone Effectiveness (STE)(R) Study
  • Napleton dealerships ranked highest in the 2025 Pied Piper PSI(R) Internet Lead Effectiveness (ILE)(R) Study
  • What are others saying about PSI?

Marine Mystery Shopping

Retail sales declining? Growth not fast enough? Fewer shoppers through the doors?

What if there was a way to turn more of the shoppers you already have into buyers?

That's where we can help. Manufacturers, dealer groups and individual dealers hire us to conduct anonymous shopper evaluations of auto, motorcycle, boat or RV dealerships - using our patent-pending Pied Piper Prospect Satisfaction Index® (PSI) - to see how each dealership handles over 50 different aspects of your industry-specific sales process. Then we show you -- on your own easy to use Pied Piper PSI web site -- aspects of the sales process where each dealership performs well, as well as areas which lag behind the average performance of other same brand dealerships throughout the country.

Go to www.piedpiperpsi.com for more details.

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All information contained within this site is based upon patent-pending and/or proprietary methodology belonging to or licensed by Pied Piper Management Company, LLC.

What Is PSI?

 

Latest News

MPN Motorcycle Powersports News BMW Motorrad Dealers Top-Ranked in 2025 in Powersports Study
BMW Motorrad Dealers Top-Ranked in 2025 in Powersports Study
June 2025
Powersports Business BMW dealers rank No. 1 in PSI study measuring service appointments
BMW dealers rank No. 1 in PSI study measuring service appointments
June 2025
Press Release: BMW MOTORRAD DEALERS TOP-RANKED IN 2025 POWERSPORTS STUDY FOR PROVIDING QUICK AND EASY SERVICE APPOINTMENTS Missed Opportunities: Industrywide half of all customer calls ended without a service appointment date and time being offered, and 4 in 10 customers were told to "just drop it off" despite a typical one-week service availability backlog
Missed Opportunities: Industrywide half of all customer calls ended without a service appointment date and time being offered, and 4 in 10 customers were told to "just drop it off" despite a typical one-week service availability backlog - BMW, consistency in difficult times: While the industry faces tough conditions, BMW maintained consistently high performance three years in a row
June 2025
 
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Printed: June 7, 2025

All information contained within these documents is based upon patent-pending and/or proprietary methodology belonging to or licensed by Pied Piper Management Company, LLC and usage is subject to the terms and conditions specified in the Retailer Participation and License Agreement or other Agreements. Your acceptance of this information implies your consent to keep its contents private. © 2025 Pied Piper Management Company, LLC.