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CBT News Service scheduling improves industry-wide, Volkswagen dealers lead the pack

CBT News
Service scheduling improves industry-wide, Volkswagen dealers lead the pack
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September 2026

According to a new Pied Piper report, each auto brand improved its customer service scheduling this year. Per the report, Volkswagen dealers led the 2026 Service Scheduling Effectiveness (SSE) Auto Industry Study with an average score of 73 out of 100. The industry’s average increased by 7 points in its second year. Pied Piper evaluated 6,538 service requests via phone and website from dealerships of 33 U.S. brands and four independent chains. ... Read More >

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Tags: Jason Becknell Service Scheduling Effectiveness Volkswagen CBT News
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Printed: September 15, 2026

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