Recent Press - Richard Greene

Volkswagen dealers collectively were the most effective in scheduling service appointments for their customers via the phone or websites, but the entire industry showed improvement in the past year. Leading off: In its 2026 Service Scheduling Effectiveness auto industry study, Pied Piper submitted 6,538 service requests at 33 U.S. auto brands and four of the industry’s top independent service center brands. Using 40 different measurements ... Read More >

MileOne Autogroup is focused on developing strong, consistent internal processes in its service department, according to Randy Brobston, its Director of Customer Information Center. The consistency paid off with the dealership group of 50-plus stores earning the top rating in the 2026 Pied Piper Service Schedule Effectiveness study. “We have good teams working together,” Brobston said. “We have good processes in place and a great marketing team, ... Read More >

For Napleton Auto Group, following up on leads with a phone call is essential. The dealership group led its peers with a 97% rate of following up on customer inquiries with a phone call during Pied Piper’s Prospect Satisfaction Index and Internet Lead Effectiveness Behavior, and captured the top overall score for a fifth straight year. Zooming in: Napleton has not only scored the best among dealerships but has also improved its score each year. ... Read More >