Measure, Alert & Improve
Continuous Measurement of Customer Interactions - Quickly Notifies When Failures Occur
Continuous Measurement of Customer Interactions - Quickly Notifies When Failures Occur
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Press Release: VOLKSWAGEN RANKED HIGHEST IN 2026 AUTO INDUSTRY SERVICE SCHEDULING EFFECTIVENESS™ STUDY
September 2026
Second annual Pied Piper study measured how effectively auto dealerships schedule service by website and telephone Volkswagen ranked highest overall and for telephone scheduling; Volvo ranked highest for website scheduling; Overall industry improved substantially AI improved routine scheduling but often breaks down with complex requests and handoffs Independent service centers outperformed dealerships on key scheduling measures AUSTIN, TEXAS, USA ... Read More >
Press Release: PIED PIPER LAUNCHES NEW ERA OF CONTINUOUS RETAILER PERFORMANCE MONITORING AND PROACTIVE ALERTS
Daily or weekly independent measurement identifies unanswered customer calls, ignored online leads and failed follow-up, and alerts local management when action is needed.
August 2026
AUSTIN, TEXAS—August 17, 2026—Retail performance has traditionally been measured with monthly reports that require attention even when everything is working well, and problems may have been happening for a month before they are revealed. Pied Piper Management Company, LLC today announced a new approach. Its Sales Lead Handling Effectiveness™ (LHE™) and Service Scheduling Effectiveness™ (SSE™) subscription programs use technology to make ... Read More >
USED CAR NEWS
MINI USA Tops Service Scheduling Rankings
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September 2025
MINI USA ranked highest in Pied Piper's new 2025 PSI Service Scheduling Effectiveness (SSE) Auto Industry Study. For the first time, the study combined both Service Telephone Effectiveness (STE) and new Service Website Effectiveness (SWE) to measure how well dealerships schedule service appointments. Following MINI in overall SSE score were Lexus, BMW, Mazda, and Honda. While MINI had the highest overall SSE score in the 2025 study, Porsche ... Read More >
